As one of the most trusted and well-known skin care brands in the world, NIVEA has products catering to the needs of consumers across all demographic segments.
NIVEA needed to build a deep understanding of their customers in order to understand, connect and engage with them.
NIVEA teamed up with Pureprofile to launch the myNIVEA online community: a branded consumer portal where NIVEA users can -
Backed by world leading technology in the Pureprofile PlatformTM, myNIVEA seamlessly combines robust consumer research with powerful relationship marketing.
Unlimited profile categories with up to 20 questions per category
Live messaging and invitation system for respondents
Homepage with communications, news updates and rich-media placeholders
Automatic profiling campaigns to keep members active & engaged
Individual respondent preferences
Optimised for mobile
Through the implementation of The Pureprofile PlatformTM, NIVEA was able to quickly build, segment, and communicate with an engaged community. All data captured was tied back to individuals, leading to powerful insights from a single customer view and even deeper segmentation.
The information stored against each member will become richer over time as they interact with the community and as more data sources are connected (social, mobile, transactional).
All of NIVEA’s online direct marketing activities were integrated into The Pureprofile PlatformTM. This allowed NIVEA marketers and researchers to focus their time on the most value-adding activities whilst ensuring more harmonious messaging to their most captivated consumers.
The myNIVEA community powered by Pureprofile has empowered NIVEA to quickly and deeply understand their broad customer base and communicate with them in a fundamentally more meaningful, intimate, and relevant way - maximising the lifetime value of their consumers.